GLOSSARY

These are facilities that (i) are normally available to several users at a time (rather than delivering services to individuals one at time); (ii) provide some combination of treatment for problems related to long term care, structured activity, social contact and/or support; (iii) have regular opening hours during which they are normally available; and (iv) expect users to stay at the facilities beyond the periods during which they have face-to-face contact with staff (i.e. the service is not simply based on-patients coming for appointments with staff and then leaving immediately after their appointments).

Services provided at the users home and nowhere else.